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System error 11:11 is generated when the trailing cable is not properly seated in either the electronic module or the carriage assembly. Causes of this error can include a poorly connected cable, damage to the trailing cable, or a fault in the carriage assembly or the electronics module. Use the steps listed in this document to accurately determine the cause of the failure and replace the appropriate parts.
The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify printer functionality by printing several internal prints. If the issue persists following the steps below, generate a CSO for service.
NOTE: Always verify the printer's current firmware release and upgrade if needed.
Trailing Cable (Required)
Carriage Assembly (Required)
Electronic Module (Required)
If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.
WARNING: To prevent possible injury, always remove the power cable from the back of the printer before connecting/disconnecting any internal printer cables or performing any repairs.
NOTE: In order to properly check and connect the trailing cable connection to the Electronics module (EMOD), the EMOD must be removed from the printer and rotated approximately 45 degrees away from the printer to gain easy access to the cable connections.
Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
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